Pantera Digital

Managed Services

Optimize your business efficiency and IT success with a global team of experts.

Focus On Driving Business Value Without Compromising Operational Performance

Get 24×7 monitoring, preemptive problem-solving, and transparent governance with Pantera Digital's focus on the principles of availability, scalability, and security. We use AI and ML-driven insights to predict potential events that could impact your business and take a proactive approach to avoid downtime. Our diverse skills and innovative solutions ensure high system availability, freeing your team to concentrate on strategic initiatives.

Our team aligns with all Pantera Digital practice areas, including Digital Infrastructure and Digital Workplace, Cloud Platforms, Cybersecurity, and Advanced Analytics, offering a strategic partnership for growth and success. We simplify technology management and empower your business with efficient and secure IT solutions.

Traditional Managed Services Vs. Next-Gen Managed Services

Traditional Managed Services

Provides various levels of experience depending on customer size and revenue, without any defined customer experience due to lack of standardization

Services sold a-la-carte
Bespoke agreements
Operational complexity
Longer sales cycle
Customer IT process aligned

Next-Gen Managed Services

Provides white-glove services for all customers no matter size or revenue

Holistic outcome aligned
Packaged, repeatable, scalable
Service Transparency
Operational efficiency
Consistent customer experience

Improve Your IT Service Experience By Focusing On The Things That Create Value For Your Organization

Schedule A Review

Managed Services Offerings

We offer flexible managed service options to fit your unique needs. For this, we separate our service offerings for SMB, mid-market, and enterprise-level needs.

Our Pantera Digital Customer Care Service provides our customers with break/fix support, ad hoc service requests, and short duration project support without the need of a commitment. It is typically used by customers of any size.

Our Essential Managed Services offer a 24×7 monitoring and alert validation -- something many smaller to mid-sized companies do not want to afford for their IT. In case of an incident, our agents are able to coordinate with the vendor or the customer directly. On top, our Managed Service engineers can start working on a resolution right away.

Our Premier Managed Services include all services of our Essential offering, plus a proactive, eyes-on-glass service that includes Service Level Agreements (SLA). When it comes to IT needs, we can tailor our Premier Services to the customer's requirements.

Pantera Digital Practice-Aligned Managed Service Offerings

Cloud Platforms & Applications

AWS, Azure, GCP
OS & DB
Microsoft
SAP

Cybersecurity

A 24/7 SOC
SIEM
Device Security
Network Security

Digital Infrastructure

24/7 NOC
Hosting
Backup & DR
Remote Management

Digital Workplace

24/7 Service Desk
Device Management
Virtual Desktop
Collaboration

Managed Services Insights, Trends, And Resources

Empower Your Patients with Seamless Patient Portal Support

by Eric Winburn

Connecting Patients and Providers Digitally As technology has evolved, the demand has grown for seamless,...

Announcing the Launch of Our New Technology Podcast: Edge of IT

by Pantera Digital

Podcasts have transformed the way professionals consume knowledge, offering insights on emerging trends...

The Pantera Digital Advantage: Leading the Way in Technical Solutions and Client Satisfaction

by David Luftig

As we set the stage for the year to come, I want to recognize the incredible strides we continue to make...

Visit Blog Page

Partners

Our network of industry-leading technology partners empowers us to provide you with innovative solutions, enhanced capabilities, and top-notch services.